Return Policy

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Return Period

You have 14 days from the date of delivery to return products purchased from us, in accordance with Irish consumer protection laws. The return period begins on the day you receive the goods.

Return Conditions

To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging with all accessories and documentation
Free from damage, wear, or alterations
Returned within the 14-day return period

Items that have been installed, used, or damaged cannot be returned unless they are defective or not as described.

Cost of Return Shipping

If you are returning items due to our error (wrong item, defective product, or not as described), we will cover the return shipping costs. For returns due to change of mind, you are responsible for the return shipping costs unless otherwise stated.

Return Process

To initiate a return, please contact us using the contact information provided below. We will provide you with a return authorization number and instructions for returning the item. Please include the return authorization number with your return shipment.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days.

Non-Returnable Items

The following items cannot be returned:

Customized or personalized products
Items that have been installed or used
Perishable goods such as plants or seeds (unless defective)
Items damaged due to misuse or normal wear and tear

General Legal Requirements

This return policy complies with Irish consumer protection legislation, including the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. Your statutory rights are not affected by this policy.

Order Cancellation Policy

You may cancel your order within 14 days of receiving the goods without giving any reason. To cancel, please notify us in writing using the contact information below. If you cancel after the goods have been dispatched, you must return them to us at your own cost unless the goods are defective.

Refund Procedure

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but typically take 5-10 business days after we process your return.

We reserve the right to refuse a refund if the item is not returned in its original condition, is damaged due to misuse, or if the return period has expired.

Contact Information

For returns, refunds, or questions about this policy, please contact us:

Vorlaxermmshran
19 Seaview Terrace
Galway, H91 P4D0
Ireland
Phone: +353 89 775 6031
Email: team@vorlaxermmshran.world